Minnesota experienced a blizzard this past Saturday, along with continual snowfall on Sunday. It’s nothing we’re not used to and we’re well-equipped to handle the aftermath. That’s not to say there aren’t major inconveniences, especially for air travelers, but we can either choose to handle things gracefully, and realize we’re all in the same boat, or behave immaturely and let the world know just how put out we are. Weather happens everywhere, every day, and we need to deal with it as best we can and move on.
Minnesotans love to complain about our weather (winter and summer), but when push comes to shove, we generally embrace it. Since we didn’t have to travel anywhere on Saturday, my family enjoyed the respite from the usual hustle and bustle of weekends. It was a relaxing and lazy day, and I was grateful that we had warm shelter, when so many do not. Even though it snowed continually on Sunday, conditions were better and we ventured out for errands. In our numerous stops, I noticed that people were extra cheerful (you would have thought it was a holiday) and helpful, and even nicer on the roads (Minnesota nice only goes so far….until we get behind the wheel).
Weather brought out the best in customer service and I appreciated the effort it took many to get to work in the first place, let alone on time. While in line at the grocery store, the manager walked up to the cashier with a smile, thanked her for being there and and gave her a card. She beamed and told us that when the card was scanned, she’d get anywhere from a candy bar to $5 off a purchase of $5 (the cashier next to her got one with $5). It’s a simple thing, but she basked in the acknowledgment and affirmation from the manager that he appreciated her efforts to get to work. He noticed….and that’s a powerful message. You can bet her customer service excelled the rest of her shift. And kudos to the manager. He led by example, handling things professionally and calmly, even though he was short-staffed in a busy grocery store.
How we react to adversity speaks volumes. How we lead through adversity speaks volumes. When stormy weather next hits your personal or professional life, how will you respond?